Policies

Warranty

Velotique is proud to assist you with any warranty matters that arise with products purchased at Velotique. All of our bicycles, ski equipment and related products are covered by various manufacturer warranties. Most bike frames are warrantied against defects for 5 years or more. Most parts and components are warrantied for 1 year.

Velotique does not warranty products and while we are happy to handle warranty claims on your behalf for products purchased from us, the actual warranties are handled by our various suppliers and manufacturers.

Free Tune Up Limitations

Every bicycle, tricycle, unicycle, trailer and scooter sold by Velotique includes a lifetime of annual free tune ups. One free tune up for each and every year that you own your bike, tric... you get the idea. Now, there is a condition, designed to ensure that every customer get their free tune up performed in a timely manner: In order to make sure that we don't have a unreasonable delays during the busy season we limit this free service to on-the-spot safety inspections during the months of June, July & August. At any time during the entire rest of the year, you can leave your bike with us for a few days for one complete free tune-up.

Privacy Policy

We respect your privacy. You can be confident that any personal information you submit to us will be stored in a secure manner to protect that information from unauthorized access or disclosure.

Velotique (2013) Inc. has undertaken an independent privacy assessment and attached is our new privacy policy as of 2016.  CLICK HERE

Payment Policy

Terms of payment are at the sole discretion of Velotique (2013) Inc. and are agreed to when an order is placed. Velotique will charge credit cards upon filling of order. Velotique accepts MasterCard, Visa, American Express, Money Orders and Certified Cheques. Velotique does not accept COD or purchase orders. Velotique will include an invoice within your shipment. Velotique payment terms are subject to change without notice at Velotique's sole discretion.

Shipping & Return Policy

We make every effort to get your order to you in a timely manner and we strive to ship within 24 hours of receiving your order.  Most national shipments arrive within 4-7 business days, while US shipments can take a little longer.

Returned items shipped back to us must be received unused and in their original packaging.  There are no exceptions to this rule.  Items returned within 30 days receive a refund, while items returned within 60 days will receive store credit.